For spa and wellness owners
Hands busy, front desk empty, and the booking still gets made.
The call that pays for the afternoon arrives during the treatment that stops you taking it, and the evening reschedule nobody answers becomes an empty room tomorrow. We build the agent that answers on your existing number, books and moves appointments in the calendar you already keep, and writes the call down. Then we run it.
Leave your number and the AI calls you back, usually within a minute. The first thing you hear from us is the product itself.
Call and tell it you run a spa and both your hands are busy with a client. Listen to how it books you in.
Your number stays yours. Nothing is ported.
Your hands are in the middle of a treatment, the front desk is one person, and a ringing phone is the one sound the room is not supposed to have.
- Answers
- On the first ring, day, night and weekends
- Your number
- Stays yours. Nothing is ported
- Every call
- Recorded, transcribed, written into your records
- When it cannot
- It hands the call to a person, by the rule you set
Today, and instead
The calls you are not taking.
These go to voicemail on an ordinary week. Not a log of one day: the kinds of call this trade loses.
A first time client calling mid treatment, when picking up would mean stopping.
A reschedule at nine in the evening, which becomes a no show if nobody takes it.
A party of four asking what is open on Saturday.
A caller asking what a treatment involves and how long to allow for it.
A gift card question that ties up the desk for ten minutes.
What the missed ones cost
Move the bars to your week.
Two of these are yours and the third is the assumption, which you set yourself. Nothing is sent anywhere while you use it.
Work walking out, per month
$624
That is about 5 visits a month you never hear about, at the numbers you set.
At that volume we would be early for you. A phone agent starts paying for itself higher up, and we would rather say so now than sell you one.
If that is a quiet week rather than your normal one, drag it back up.
Missed calls a week, times four and a third weeks, times your share that would have booked, times what a booking is worth.
What changes
Three things stop happening.
Not a feature list. These are the three ways a phone costs a service business money, and what replaces each one.
Every call answered, including the ones after six
Nights, weekends, and the twenty minutes your hands are full. The caller gets an answer rather than a beep, and is told they are speaking to software before anything is asked.
Visits booked while you are working
It checks the calendar you already keep, puts the visit in it, and sends the caller a confirmation. You find out by text, not by calling anybody back.
Nothing left to somebody's memory
Every call is recorded, transcribed, and written into the system you already use. A dropped detail becomes a search rather than an argument.
How it works
You hand over the phone, not a project.
Built and run for you. The part you do is the first conversation.
You tell us how the phone works today
One call. Who rings, what they want, what your team does with it now, and what keeps getting dropped.
We build it and wire it in
On your existing number and carrier, with no port and no new hardware. It connects to the calendar and the records you already keep.
We run it and you read it
Every call is recorded and transcribed. When a call goes badly you say so, and changing the rule is our job rather than another thing on your list.
After the phone
The phone is the first thing we automate, and the one you feel first. It is not the last one we do.
- Quotes that went out and then went quiet, chased on the schedule you set.
- Appointment reminders, and a second attempt at the people who do not show.
- A review request that goes out when the job is finished rather than a week later.
- The record written into the system you already use, so nobody types it twice.
- Invoices past due, followed up without anybody having to decide to do it.
Same arrangement as the phone. We build the workflow, we run it, and when a rule is wrong you say so and changing it is our job.
One call, printed
A call while you are with a client.
You cannot stop mid treatment to answer. Here is what the caller hears instead of a voicemail beep.
Caller
Hi, I wanted to book a facial for Saturday, something for dry skin.
The AI
I can get that booked. Can I take your name and a number for the confirmation?
Caller
Nicole Barrett.
The AI
Thank you Nicole. Have you been in before, or would this be a first visit?
Caller
First time. Which one should I get, the hydrating one or the peel?
The AI
That is a question for the esthetician rather than me, and for a first visit she will want to look at your skin before recommending a peel. I am booking the hydrating facial and noting that you asked, so she can talk it through with you. Saturday at eleven, or Saturday at three?
Caller
Eleven.
The AI
Saturday at eleven. A confirmation is on its way, with a note about arriving ten minutes early for the first visit.
A first visit booked, and the treatment advice left to the person qualified to give it.
The line below rings the same agent, and it will do this with you. Hear it yourself.
Before and after
The first month, at three sizes of studio.
What the first month looks like when the phone stops being the bottleneck: the week it goes live, the week the follow-ups start, and the week the list gets called back.
Solo studio, 110 calls a month
43 of 110 calls a month went unanswered
Live on a Tuesday. Three bookings taken mid treatment.
Clients who had not been in since spring called back.
Reminders switched on before the weekend.
- First month
- +11 visits, about $1,300
- Still went to a person
- One caller wanted advice on a peel and got the esthetician.
One location, four rooms, 260 calls a month
86 of 260 calls a month went unanswered
Live Tuesday, two bookings before noon.
The lapsed client list called back.
Rebooking asked for at the end of every confirmation.
- First month
- +19 visits, about $2,300
- Still went to a person
- Two callers asked for a person and got one.
Two locations, 500 calls a month
140 of 500 calls a month went unanswered
Live on both numbers in the same week.
Package holders reminded of what they had left.
Review requests going out the evening of the visit.
- First month
- +31 visits, about $3,700
- Still went to a person
- Membership questions still go to the desk.
Three things move the month, not one: every call answered, quotes and treatment followed up, and the list you already have called back. Money is that trade's published average booking times the bookings added. These are models built from published figures rather than one client we could name, at three sizes so you can find your own.
Try it before anything else
Call the AI that would sit in your business.
The number below rings the same agent we set up for clients, running in demo mode. It is not a recording and it is not one of us. It answers, asks what the job is, and books. Tell it what your week looks like and listen to how it handles you.
What to listen for
How fast it picks up, and whether it sounds like a person taking your call.
What it asks before it books anything, and whether those are the questions you would ask.
What it does when you say something it was not expecting.
Nobody calls you back because of this. The line is for listening, and it says so when it answers.
Questions
Fair questions
Three that come up in this trade and nowhere else. The general set is on the main page.
They are told plainly that it is software, before it asks them anything, and anyone who wants a person says so and gets one. What clients do mind is a phone that rings out at nine in the evening when they are trying to move an appointment.
Both, inside the rules you set for notice. The reschedule is the call worth the most here: it is the one that quietly becomes an empty room when it goes unanswered.
In front of the calls the desk cannot reach: the ones during a treatment, the ones after closing, and the second caller while the first is still being looked after. What the desk does answer, it goes on answering.
The other twelve, about cost, control and what happens when it cannot handle a call, are on the main page.
30 days
30 days to change your mind.
If you want it gone in the first 30 days, we refund the month. There is nothing to prove and no form to fill in.
- The monthly fee comes back in full.
- The setup fee covers work already done and stays with us. We would rather say that here than at refund time.
- You keep the recordings and the transcripts of every call it took.
Start here
Tell us which calls the desk cannot reach.
Leave a number and the agent calls it back. If you would rather write first, say so and one of us replies.
Our agent calls you back
Our agent calls you back, usually within a minute. Sent this late in the evening? It calls in the morning, your time.
Thirty minutes with one of us
Free, and no slides. How work reaches you today, and what keeps getting dropped. A person also writes within one business day.
A scope with a date and a price
Both named before any work starts, and the number you answer on today is the one it answers on.